Palazzo Portinari Salviati Residenza D'Epoca

Having visited Florence as a student, it remained embedded in my memory as a city of exceptional charm and beauty. This time, returning with my husband, the experience was completely different and city even more stunning! A large part of this was due to the efforts of the team at Palazzo Portinari Salviati. The hotel itself is gorgeous with a majestic courtyard, delightfully unexpected given its ideal location in the heart of the historic and cultural quarter. The room (303) and bathroom were large, luxuriously appointed and very peaceful, effortlessly merging old-world and contemporary charm. We were also very touched by the bottle of Laurent Perrier champagne that was placed in our room to commemorate our anniversary! Given that we visited in August and the temperatures outside were soaring, the only issue we faced was the inefficiency of the air-conditioning system. Despite the concerted efforts of the engineer to rectify the cooling system, it remained uncomfortably warm, providing little respite from the unbearable heat outdoors. Although the weather may have impacted the cooling power, we did not face this issue in any of the other properties we stayed at and it was therefore difficult to have a restful night’s sleep. Apart from this, the experience was otherwise flawless. Every single member of the team was polite, thoughtful, engaging and went out of their way to ensure a pleasant stay. A special mention must go the concierge team, which was the best we encountered during our entire trip. Every request was handled efficiently and they were always available on WhatsApp, which was very handy to communicate on the go. Their recommendations, particularly for dining, were exceptional and we discovered some wonderful restaurants and cocktail bars that we have bookmarked for our next visit!

This hotel is absolutely stunning and meets well beyond expectations easily. The staff are all well trained, very pleasant and helpful, every person no matter their area of responsibility. Our room was perfect, not large but intimate and extremely comfortable. We had an extraordinary view from the terrace and spent a great deal of time there. The spa was outstanding and the policy of only allowing a few guests at a time means it can be enjoyed in comfort and peace. I applaud them for doing this. The breakfast is very good as are other meals at the restaurant in the lobby. There are many exquisite spaces to spend a quiet time reading or contemplating what has brought you to such a beautiful haven.

After a mix up on our booked room we were given a palatial suite at a much reduced rate. Amazing by any measure we would know. Restaurant was first class with good breakfast in an opulent setting. It became our oasis in this busy city. We wanted over the top & we got that in spades.... DELIGHTFUL.

Fantastic service. Everyone genuinely treats you like you have saved the world and they have made plays and feature films about you. Combine this with the luxury of the hotel and the incredible location to step right into history, and it all feels like a dream. Truly a stay to remember.

The breakfast was amazing, both in food excellence and the location, really unique should I say. Every place, suite or facility is thought to meet the elegance typical of Florence.